51 Fulham Road, Pimlico

4727 1400

43 Thuringowa Drive, Kirwan

4799 1500
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Frequently Asked Questions

When should I see a Physiotherapist?

There are many instances when it is appropriate and beneficial to consult a physiotherapist. Some of these include:

  • If you have sustained an injury
  • If you have swelling, bruising or deformity of a body part
  • If you are experiencing joint stiffness, pain or ache (particularly if your symptoms have persisted for greater than 3 days)
  • If you are limping or protecting a limb due to pain
  • If you are experiencing pins and needles or numbness
  • If your limbs collapse or give way occasionally
  • If you have postural problems
  • If you need advice on improving strength, flexibility, balance or fitness
  • If you need advice on injury prevention or other aspects of musculoskeletal health
  • If you require treatment for an injury
  • If you wish to improve your physical performance for sport
  • If you are planning a return to sport or activity following a prolonged period of inactivity

As a general rule, if you are unsure, it is always better to consult a professional rather than not seek advice.


What is Hydrotherapy?

Hydrotherapy is a form of exercise that is undertaken in water, providing numerous health benefits for people of all ages. Hydrotherapy is particularly useful for patients who suffer from osteoarthritis or other injuries that are easily aggravated with weight bearing forces. These benefits are largely due to the buoyancy of the water which helps to reduce the weight bearing impact on bones, muscles and joints. As a result, patients are able to keep active and perform exercises to improve their strength, flexibility, balance, fitness and general mobility, in an environment that is low impact. This reduces the likelihood of injury aggravation whilst maximizing healing and function. Following injury, patients participating in an appropriate hydrotherapy program are usually able to return to activity or sport faster than those who don't.


Can a Physiotherapist provide a medical certificate?

Yes, but only if pertaining to the injury that you are currently receiving treatment for.


If I see a different Physiotherapist, will they have knowledge about my previous treatments?

We endeavour to keep you seeing the same Physiotherapist for the course of your treatment, however if you do need to see another physio, all of your clinical notes are accessible by all practitioners. We will also have your regular physiotherapist speak with your new therapist if they are available regarding your care. 


Can Physiotherapists refer for imaging (X-Rays/Ultrasounds etc.)?

Physiotherapists can refer for imaging; however, you may have to pay for imaging as physiotherapists cannot refer for most bulk billed imaging. Can only refer fo bulk billed X-rays of the spine. 


Payment Options - How can I pay for my consultation?

We have HICAPS machines at both sites, if you have private health insurance, bring your card and we will process your private health and you pay the gap left over.  Options for gap payment are Cash, Eftpos, Visa or Mastercard


How long will my appointment take?

Your initial appointment is scheduled for 45 minutes, as it takes a little more time to gather your history/information.   Although we do ask that you arrive 5-10 minutes prior to your scheduled time in order for you to complete paperwork prior to your appointment.

Subsequent appointments are booked for 30 minutes. 


Do you need a referral to see a Physiotherapist?

No, a GP referral is not required unless you are seeing the Physiotherapist in relation to a workcover of third party insurer based claim. Also if you are a DVA white or gold card holder, we do require a referral for your treatment.  If you are unsure, please check with one of our friendly reception team on booking. 


What to bring to your first appointment?

To make things easy for you, we have provided the following checklist. Please review it and bring along all relevant items to your appointment: 

  • A Doctor’s referral or other referrals or reports: related to your condition
  • Recent X-rays, CT, ultrasound or MRI scans: related to your condition
  • List of current medications
  • Private health fund card: if you have private health extras cover
  • Cash, debit card or credit card
  • For DVA members: 
    • DVA Card
  • For Work Cover claims:
    • Current Work Cover medical certificate - must cover the period required for Physiotherapy treatment and specifically request Physiotherapy
    • Claim Number if known
    • Case Manager name and contact details if known
  • For EPC / GP Management Plan patients:
    • Medicare card
    • EPC/GP Management Plan paperwork (if we don't already have it)
    • GP and relevant medical specialist details to complete our patient registration form, please have these details on-hand

    What is Clinical Pilates?

    Our Clinical Pilates is run by trained Physiotherapists and Exercise Physiologists, so not only do you benefit from having experienced professionals optimising your Pilates program, but you can also claim back from your private health insurance for 1 on 1 sessions and classes.

    Clinical Pilates improves core stability, general body conditioning, body imbalances, posture, strength, flexibility and breathing. The movement sequences require cooperation between the mind and body to create correct control and muscle activation. Clinical Pilates is not used as a generalised tool, but is developed and altered according to the individual patient and their specific needs. 


    Do you see Doctor referred Medicare patients with Enhanced Primary Care (EPC) Plan?

    Yes. At A & I Physio we offer a Bulk Billing service for patients referred under the EPC plan. However, we perform an eligibility check to confirm that patients are entitled to this Medicare Service. If you are not eligible to be bulk billed, you will be advised prior to your appointment.  

    Supporting the Townsville Sports Community...

    Pimlico Clinic

    51 Fulham Road, Pimlico
    T: 07 4727 1400
    Email Us

    Mon - Thurs 7.30 – 7.30
    Friday 7.30 – 4.30
    Saturday 7.30 – 12.30

    Kirwan Clinic

    43 Thuringowa Drive Kirwan
    T: 07 4799 1500
    Email Us

    Mon - Fri Open